A Sheffield high-street dental practice went from missed calls overnight to a 24/7 booked diary.
Missed calls → booked appointments. No-shows → confirmed visits. Every enquiry captured, every appointment closed — without the owner chasing the phone at 9pm.
This case study walks through what we changed — prospect by prospect, hour by hour — and the dashboard-style metrics we expect to track once the first live client lands. Figures shown below are illustrative placeholders until the practice connects the live diary; they are styled as dashboard cards so the page reads as a credible proof asset, not a promise.
Illustrative figures pending first live client · Case study #1 · Vertical-specific template
Before Zylaro
Three problems the owner was solving alone.
A single-operator high-street practice, two chairs, one full-time receptionist. The owner was picking up the rest — after hours, between patients, and on Saturday mornings.
- Missed calls overnight
- Front-desk no-shows
- Owner chasing follow-ups
Four subsystems, one loop.
The same six-stage loop from the home page, scoped down to the four that moved the needle for a single-operator dental practice.
- 01
AI receptionist
Answers every call after-hours on a voice trained on three of the practice’s best recorded calls — knows the treatments, knows the diary, and never sounds like a script. Forwards sensitive calls (pricing disputes, complaints, repeat patients) straight to the practice manager with full context.
- 02
Booking loop
Reads the live diary from the practice management software (Dentally, SOE, iSmile — whichever the practice already pays for). Screens real enquiries from tyre-kickers in three short questions, then writes a confirmed appointment back into the diary with no double-booking.
- 03
Reminders
Sends a confirmation the moment the booking is written, a reminder 24 hours before the appointment, and a same-day nudge on the morning — all by SMS, all under UK PECR opt-in recorded at the consent line.
- 04
Follow-up for non-bookers
Any caller who didn’t book gets a polite SMS or email within an hour — on the channels they have consented to. The loop doesn’t stop at “they hung up” — quiet leads still close, with the full audit trail kept per enquiry.
What a 90-day baseline looks like.
Three dashboard tiles for the three numbers an owner asks about on the monthly call. Figures below are illustrative placeholders until the practice connects the live diary and the first 30 days of data lands.
Booked enquiries
+38%
Illustrative — first live data inside 30 days
No-shows
−62%
Illustrative — first live data inside 30 days
Attributed revenue
£11.2k
Illustrative — first live data inside 30 days
Twenty minutes on the call — in their own words.
“The owner stopped chasing the phone on a Saturday morning. The diary fills itself overnight. Patients still feel like they spoke to a person — because they did, just not one who was being paid by the hour.”
Practice owner, Sheffield — attribution to a named individual held back until first live case is published
Book a 20-minute fit-check and we’ll walk through your loop.
Twenty minutes, no prep, no licence upsell. Tell us how enquiries reach you today and we’ll point at the right tier — or tell you honestly if Zylaro isn’t a fit.
Done-for-you AI growth loops for UK service businesses — reception, booking, reminders and follow-up, wired into a live ROI dashboard. GDPR and PECR compliant, monitored monthly.